Contact us
Let us know what you need, so we can get you to the right person to help.
Help with an existing life insurance or equity release plan
Choose an option below for a direct contact number and details about what you may need for the call.
- Make a claim or register a death
- Ask about a welcome gift
- Talk to us about your monthly payments
- Change your marketing preferences
- Update your policy or personal details
- Make a change to your My Smarter (ISA)
If you'd just like to get in touch, and are happy to be passed to the right team, please call 0800 008 6060.
Calling from overseas? +44 (0) 1733 79 33 44
Or you can send us a message online
Help taking out a new plan
Over 50 life insurance:
- Call 0800 904 7674
(Mon–Fri: 8am–6pm, Sat: 9am–4pm, Sun: Closed)
Guaranteed Inheritance Plan:
The plan is available exclusively online.
Equity Release:
- Call 0800 633 5566
(Mon-Thurs: 9am-8pm, Fri: 9am-5pm, Sat-Sun: Closed)
Calling from overseas? +44 (0) 800 904 7674
Or you can send us a message online
Help with a travel insurance policy
All travel insurance enquiries should be directed through the following:
Medical Assistance Service:
- Call 0330 678 3487
(Available 24 hours a day, 7 days a week)
Claims (excl. Gadget claims)
- Call 0330 678 3483
(Mon–Fri: 9am–5pm, Sat–Sun: Closed) - Online: hub.sunlife.uk.axa.travel
Gadget claims:
- Call 0330 057 0287
(Mon–Fri: 9am–5:30pm, Sat–Sun: Closed) - Online: https://tiga.taurus.claims
General enquiries:
- Call 0800 091 3770
(Mon–Fri: 8:30am–6pm, Sat: 9am–5pm, Sunday & Bank Holidays: Closed) - Email:
sunlifetravel@rockinsurance.com
Feedback and complaints
How to give us feedback or make a complaint
Give us feedback or make a complaint
Have something on your mind? We’d love to hear from you. (This excludes Travel Insurance, see separate contact details.)